1.1 Warranty, Returns, Replacements and Refunds
We want you to be happy with your purchase from C & M Navigation Systems. If you need to return an item, please follow the process below. This policy does not affect your statutory rights under the Consumer Rights Act 2015 (CRA) and the Consumer Contracts Regulations (CCR).
1.2 Items Damaged in Transit or Faulty on Arrival
If your item arrives damaged or faulty, you must report this within 24 hours of signing for delivery. Claims made after this period may not be accepted.
Return the item in its original packaging, including all accessories and documentation. Once received and verified, we will either send a replacement or issue a full refund via your original payment method.
1.3 30-Day Money-Back Guarantee (Goodwill)
We offer a 30-day money-back guarantee as a goodwill policy, in addition to your statutory rights. If the product isn’t suitable, contact us within 30 calendar days of purchase. Items must be returned in the same condition as received, with all original packaging and accessories (including any promotional items, if applicable).
Returns after 30 days will not be eligible for a full refund. You will still be covered by our 12-month warranty for repairs or replacements (see section 1.5).
Refunds may be reduced or refused if returned items show any of the following, but not limited to: signs of misuse, accidental damage (e.g., cracked screen, liquid damage), missing accessories, or if a different product is returned. Verified repair costs (if applicable) may be deducted from the refund.
Customers are responsible for safe packaging when returning items. We recommend tracked and insured services (e.g. Royal Mail Signed For). We are not responsible for loss or damage in transit on returns to us.
Refunds exclude any premium delivery charges (e.g., Special Delivery). Only the cost of the product is refunded; by default, free delivery is included on all UK orders over ÂŁ10.
International customers must ensure customs declarations are correct and pay any applicable fees before items re-enter the UK. Unpaid customs charges will be deducted from refunds.
Refunds are processed to the original payment method within 14 business days of us receiving and inspecting the returned item.
Contact us at contact@cmnav.co.uk to request a return. Please include your order number or full name and address for verification. Items must be posted within 14 days of approval; delays beyond this period will void the return.
1.4 Klarna Instalment Purchases
Orders placed via Klarna are covered by this same returns policy. Refunds for Klarna transactions are managed directly by Klarna. For more information, visit: Klarna Refunds.
REPAIRS & REPLACEMENTS
1.5 Warranty Period & Process
New products are covered by a 12-month warranty from the purchase date. Refurbished, open-box or ex-display items have a 3-month warranty. Consumables and accessories are excluded.
Return for inspection (required): All warranty claims require the device to be returned to us for inspection and testing before any repair, replacement or refund is issued. Please include a clear description of the fault and, where possible, supporting evidence (photos/video and steps to reproduce). The customer is responsible for safely returning the item to us using a tracked service.
Outcome: If a manufacturing fault is confirmed, we will repair or replace the item at no cost and cover the return postage to you. If repair is not possible, we will provide a replacement. If no manufacturing fault is found, or the issue is due to misuse/external factors, the item will be returned as received, and no replacement or refund will be issued.
This process complies with the CRA 2015, which allows sellers to assess goods before offering a remedy. Within the first 6 months, faults are presumed present at delivery unless we can demonstrate otherwise.
1.6 Warranty Exclusions & Misuse
- Accidental damage (e.g., cracked screens, liquid spills, damaged ports or casing).
- Damage caused by misuse, neglect, or unauthorised repairs/modifications.
- Use of non-approved chargers, accessories, or power supplies.
- Physical shock/impact, heat or burn marks.
- Software tampering, corrupted files, or unauthorised map/firmware modifications (including third-party maps/skins not supplied by us).
- External interference affecting GPS (e.g., heated windscreens, metallic/IR coatings, certain chargers/dash cams).
Abuse of process: Repeated unfounded claims may result in: (1) a refundable assessment deposit (ÂŁ50) required before future warranty evaluations; or (2) withdrawal of goodwill services (including free technical support/updates). Statutory rights remain unaffected where a genuine fault is verified through inspection.
Repairs outside warranty are available at a pre-agreed cost. Fraudulent claims, threats or harassment may be refused and reported to the relevant authorities.
1.7 Certified Refurbished, Open-Box & Ex-Display Items
These items are clearly described on our website and may have cosmetic imperfections or missing packaging/accessories. They are sold “as seen” with a 14-day return window and 3-month warranty (see section 1.5).
Returns must be made in the same condition as received. Restocking fees may apply if accessories are missing or the condition differs.
These products are not included in the Free Lifetime Map Updates Policy. Map updates are available as a paid service — more info here.
1.8 Repairs Outside the 12-Month Guarantee
Repairs made outside warranty include a 3-month guarantee covering the replaced part only. This does not renew or extend the original warranty. Faults unrelated to the repair will be quoted separately.
1.9 Second-Hand or Unverified Units
Free support, warranty, and lifetime map updates apply only to original purchasers. Second-hand units (including those bought privately with vehicles) are not eligible. A paid inspection service (£25 – payable upfront) is available, covering full testing and software review. Where repairs or extra work are required, we will outline the costs clearly and seek your written approval before carrying out any work. No repairs will be undertaken without this confirmation.
Contact us at contact@cmnav.co.uk for returns or warranty enquiries.
DISCLAIMER: This policy is designed to protect both customers and the business. Fraudulent claims (including false non-delivery or false warranty claims), harassment, threats, abusive behaviour, or defamatory statements may be referred to the Police and relevant bodies under the Protection from Harassment Act 1997 and the Malicious Communications Act 1988. We may also notify Action Fraud and Royal Mail Security & Investigations where appropriate. We are a one-man-band business built on trust and mutual respect; where necessary, we will take appropriate legal steps to safeguard the business. Statutory rights are not affected.
C & M Navigation Systems
PO Box 31
Hemsworth
West Yorkshire
WF9 4YS
Last Updated: 24 June 2025