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GDPR Compliance

Manage your data (UK GDPR)

You can exercise your rights by emailing us. We’ll verify your identity and respond within one month (UK GDPR Art. 12). This page explains exactly what to include so we can action your request quickly.

Preferred contact for all GDPR requests: contact@cmnav.co.uk

Tip: include your full name and the email address used for your orders in your message.

Access your personal data (Subject Access Request)

Request a copy of all personal data we hold about you.

Send an email to contact@cmnav.co.uk with subject SAR or click:

Start email: Access request

  • Include: full name, email used for orders, any order numbers if known.
  • We may ask for additional information to confirm your identity.
  • We will respond within one month.
Rectify / update your details

Ask us to correct inaccurate or incomplete personal data.

Email contact@cmnav.co.uk or click:

Start email: Rectification

  • Tell us what’s inaccurate and the correct information.
  • We’ll confirm once changes are applied.
Download your data (portability)

Request machine-readable copies of your data.

Email contact@cmnav.co.uk or click:

Start email: Portability

  • We will supply data in a commonly used, machine-readable format (e.g. CSV/JSON).
Erase your data (right to be forgotten)

Important: deletion is permanent. We will retain only what we must for legal obligations (e.g. tax, fraud prevention) under UK GDPR Art. 6(1)(c).

Email contact@cmnav.co.uk or click:

Start email: Deletion

Examples of lawful retention: order records needed to meet tax law, anti-fraud/chargeback investigations, or to establish/defend legal claims. We minimise what’s kept and how long it’s kept.

Object to processing or request restriction

You can object to certain processing or ask us to restrict processing in specific circumstances.

Email contact@cmnav.co.uk or click:

Start email: Object/Restrict

How we verify identity & response times
  • Verification: we’ll normally reply to the email address linked to your orders. If needed, we may request additional details (e.g. order number, billing postcode) to confirm identity.
  • Response time: we aim to respond sooner, but in any case within one month of receipt. For complex requests we may extend by up to two months and will notify you.
  • Fees: requests are free. We may charge a reasonable fee for excessive or manifestly unfounded requests, per UK GDPR.

You can also write to us at contact@cmnav.co.uk. For details on what we collect and why, see our Privacy Policy.

Last updated: 24 June 2025

 

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