"Free Lifetime Map Updates" Policy
Free Lifetime Map Updates for any CMNAV Sat Nav purchased from cmnav.co.uk website
Usually, map updates are released 2-3 times per year, but keep in mind that this is not a rule. There is no fixed date for updates release, therefore we cannot announce you exactly when these will be available.
Also, it takes a few weeks from the moment when the first updated content was released, and they will keep coming everyday until the update is complete and ready to use (Example: some maps are released today, but it might take 2-3 weeks until the rest of the maps will be added and other content such as speed cameras or points of interest).
So we cannot release the update pack until all of the maps and content are available! Installing an incomplete update pack might cause errors and we don't want this.
Best way to find out about this will be by contacting us via email at firstname.lastname@example.org inquiring about updates, or by using any other contact method available on our website.
Please attach a picture of the invoice included in the box to that email so that we can identify the transaction date and the sat nav model, in order to check if there's an update available after the date you have purchased the sat nav and also, to make sure we send you the right files for your sat nav model.
It is very important to keep the invoice safe or take a picture of it and keep it somewhere in your phone/computer for further updates.
Please note that pictures of the sat nav won't be considered proof of purchase.
Screenshots of bank transaction will not be accepted either unfortunately, as there is nowhere stated Sat Nav model.
After providing proof of purchase and the order is verified, you will receive a video tutorial where the whole update process is explained step by step, alongside with a download link for the latest maps, so that anyone can do it, regardless their computer skills level.
- Access to a computer/laptop (preferably running on Microsoft Windows Operating System - we can't guarantee that MacOS from Apple or Any other Operating System would work)
- A stable, decent internet connection (you can use your mobile data allowance too, but please check with your provider as this might incur additional costs and charges if you exceed monthly limit or breach their download policy)
- A nice cup of tea or coffee and a couple of spare hours (usually)
Not having access to a computer or internet connection will lead to impossibility of performing the map update.
In this case, we can still help you update your device, but this will not come free of charge. You can send the device back to us at your expense for both sending and returning device postage - we will send prepaid labels (printer required) or you can pay directly at post office when you send the sat nav.
If you'd like us to update your device, costs for that will be £20 and this includes price to post the sat nav from us back to you.
Any unreasonable demands, failing to provide proof of purchase with device model on it, will be politely declined.
Also, please be aware that our updates are not compatible with other devices and using these on other devices than CMNAV sat navs may lead to permanent damage to that specific device and we are not responsible for that.
For any other questions, feel free to use the big Help Button on the bottom right corner and select one of the contact methods you prefer from that list.
We normally aim to reply within 30 mins, but even if we won't reachable at the time, we will definitely get back to you, no matter what!
Disclaimer: C & M Navigation Systems reserves the right to refuse or cease providing Lifetime Map Updates without notice at anytime in case there are suspicious activities from the user requesting these ( e.g: A potential competitor attempting to copy our work in order to be used for their own interest).
Free Lifetime Map Updates means that you will be provided with relevant map updates for the type/model of device you have purchased until the model/product is discontinued or until C & M Navigation Systems cease trading on the market. This decision will be communicated to our customers at the time when they will inquire about map updates, if this is the case.
Thank you for visiting our website!
C & M Navigation Systems Team